Shipping Policy

What shipping costs

Shipping is calculated at checkout from your delivery address, before you pay. The methods available to you and their exact price are shown on the shipping step — there is no cost added after that.

Dispatch

Orders are packed and handed to the carrier on business days. Orders placed at a weekend or on a public holiday are prepared on the next business day.

You receive an email as soon as your order is confirmed, and a second one when it leaves us.

Tracking your parcel

Where the carrier provides tracking, the tracking reference is sent to the email address used on the order and is also visible in your account under Orders.

Addresses

Please check your delivery address carefully before paying. Once an order has been handed to the carrier we cannot change the address, and a parcel returned to us because of an incorrect address has to be reshipped.

If you spot a mistake immediately after ordering, write to us straight away and we will change it if the parcel has not left.

Delays, loss and damage

Carrier delays happen and are outside our control, but they are still our problem to solve. If your parcel is late, missing or arrives damaged, contact us with your order number and we will open a case with the carrier and make it right.

International orders

Where international delivery is offered, any import duty, tax or customs handling charge is set by the destination country and is payable by the person receiving the parcel. These charges are not part of the price you pay us.

Delivery times and destinations

The confirmed delivery estimates, the destinations we ship to and any free-shipping threshold will be published here as soon as they are fixed with our carriers. Until then, the live options and prices at checkout are always the accurate ones.

To be confirmed

Returns

Returns and refunds are covered in full by our refund policy, including what can be sent back and how the money is returned.