Refund Policy

Start with a message

Every return starts with a message to us. Write through the contact page with your order number and what is wrong, and we will tell you exactly how to send the item back before you post anything.

Please do not return a parcel without contacting us first — we cannot match an unannounced return to your order.

What can be returned

Because we sell a food supplement, we can only accept back items that are unopened, unused and with their seal intact, in the original packaging.

• Unopened jars and stick pack boxes, with the seal intact
• Items that arrived damaged, incomplete or incorrect

What cannot be returned

• Opened or part-used product, for hygiene and food-safety reasons
• Items without their original packaging

Something arrived wrong or damaged

If your parcel arrives damaged, incomplete or with the wrong item, send us a photo through the contact page. We will replace it or refund it — you do not pay for our mistake or for transport damage.

How the refund is paid

Once we receive and check the returned item, the refund is issued to the original payment method. How long it then takes to appear depends on your bank or card issuer.

If your refund has been confirmed by us and still has not appeared, contact your bank first, then write to us and we will chase it.

Return window and return shipping cost

The exact return window and who pays return postage will be published here once confirmed, alongside the statutory rights that apply in your country. Until then, contact us and we will handle your case individually — no one is left without an answer.

To be confirmed